Term and Conditions
* High Quality With Global Standards
Every Holux Store(Holuxdevice.com) product undergoes an extensive testing and quality control procedure, ensuring each and every item purchased meets global quality standards. Holux Store(Holuxdevice.com)offers only the highest quality products, allowing customers to shop with confidence.
* 12 Months Warranty
All our prodcuts will enjoy full warranty of 12 months. And devices happen to be faulty or have problems, we will provider satisified after sales service to you.
* Out of Warranty Service
Some customers wonder if the device is out of warranty time, what should i do when there is some problems. Don't worry, we would provider repair service with resonable charge to balance our cost.
Return and Cancellation Policy
Online purchases require flexibility and support,Holux Store(Holuxdevice.com) understands that and wishes to create a satisfying and enjoyable shopping experience for you.
Our policies were created to accommodate customer’s needs and address the specific nature of our merchandise.
If you can’t find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to visit our Contact Us page for customer service assistance.
Cancellation Policy(Cooling-off rule)
Many orders can be cancelled at no charge up before shipment. The order canncellation (excluding pre-orders) can be done in 2 days after payment finished. Users could cancel the order through our system or contact us via Email. If order is cancelled in 2 days, customers will get the full refund in 1 days after we get the notification from customer.
When your order ships, you’ll receive an email entitled "Shipment Notification for order#XXXXXXX with Holux Store(Holuxdevice.com)." Orders that have already shipped cannot be cancelled and will be treated as returns.
All returned items must be in brand-new condition, unused and with original tags and packaging.
If you aren’t satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee on all items returned for non-quality issues.
For products that are faulty or has quality problem, You may return your item by contacting Customer Service and requesting a return within 7 days of receiving your order.
If we shipped you an incorrect item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange. Make sure to read our policies for more details (when applicable) and exceptions.
If your package is lost during shipping: Contact Customer Service to inform us you didn't receive your package. Once we confirm with the courier that your package is lost, we will resend your items or offer a refund.
If we shipped you a defective or damaged item: You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging to process your exchanging or refund.
If you can't find answers for your situation, please contact our customer service to get advice.